Phone
Office: 021 5541717
WhatsApp
061 408 4046 – We respond in real time during business hours. This is often the fastest way to reach us.
CUSTOMER SERVICE
Email
sales@ariasjewellerypalace.co.za – For detailed enquiries, order updates, or to share inspiration images.
Business Hours
Monday to Friday: 9:00 AM – 5:00 PM SAST
Saturday: 9:00 AM – 12:00 AM SAST
Sunday: Closed
Enquiries submitted outside of business hours will be responded to on the next business day.
After You Submit
Once we receive your enquiry, we will reach out within 24 – 48 hours to discuss your design. This initial conversation can take place via WhatsApp, email, or phone call – whichever you prefer.
During this conversation, you are welcome to share inspiration photos, sketches, or any reference images that help bring your vision to life.
Frequently Asked Questions About Custom Designs
How long does a custom ring take?
Most custom engagement rings are completed within three to four weeks from final design approval. We will provide a clear timeline during your consultation.
What is the custom design process?
We begin with a virtual consultation to discuss your ideas, budget, and preferences. Once the design is finalized, we provide digital renders and 3D previews for your approval before we begin crafting your ring. You will also receive final photographs before we ship your completed piece.
Do you offer payment plans?
Yes. We offer flexible payment options including lay-by and instalment plans through partnered providers. We can discuss the available options during your consultation.
Can I see my ring design before it is made?
Absolutely. All custom designs are approved by you through digital renders and 3D previews before any work begins. This ensures the final ring matches your vision.
What if I am unsure about what I want?
That is completely normal. Our team can guide you through the process, suggest styles based on your preferences, and help you explore different stone shapes, settings, and metals until we find the perfect combination for you.
