Packaging and Delivery
Our jewellery is packaged in a suitable size package surrounded by bubble wrap. It is delivered using a secure, swift service. All orders will require a signature on delivery.
Deliveries within the South Africa are charged at R99 and all orders are dispatched using a local courier with delivery next day service. The items are delivered to the address indicated on the order form and will require an ID and signature to effect collection.
If an order is returned to us due to the courier service not being able to complete the delivery for any reason, the customer will be responsible for the repeat delivery costs. Depending on the availability of the item ordered, we aim to dispatch within 7 working days of purchase. If the item is readily available and in stock, we will dispatch it as soon as proof of payment is received. If it is an item that is not in stock and needs to ordered, it will be dispatched within 7-10 working days after the day the order was placed
For custom made and personalised items, please allow 10-14 working days for manufacturing & delivery.
Any items of jewellery ordered from our website in South Africa can be returned unworn and in its original packaging, accompanied by completed returns form, within 7 days of receipt for a full refund. Please notify us within this time frame to receive a returns authorisation number to include with your returned items.
We will not accept returns on any items of jewellery that have been worn or are not in their original packaging. Earrings may not be returned due to hygiene reasons.
Within South Africa all jewellery must be returned via a courier at the expense of the customer. For the rest of the world, all orders must be returned via an insured and tracked delivery service at the expense of the customer. We will not accept responsibility for the non arrival of returned items that were sent by any means other than those stated above.
Delivery charges of the original order will not be refunded, nor will any customs duties and taxes accrued on orders outside of South Africa.
Refunds will be credited to the customer’s credit card within 30 days of receipt of the returned items.
Customers are advised to please inspect their purchases on receipt, before removing any tags or disposing of any packaging, and to please inform us of any breakages or defects via email within 24 hours of receipt of the items.
Faulty items will only be accepted by us if the items were delivered to the customer damaged, or if a manufacturing fault arises within 2 months of receipt. The faulty/damaged items will be inspected and assessed at the store where an outcome will be decided on, taking fair wear and tear into account. From assessment of the returned goods, where possible, items may be repaired where repair is possible.
In the instance that a ring is ordered in the incorrect size, re-sizing the ring will incur a charge and in some instances, due to the type of setting and stone used, we cannot guarantee that the ring can be re-sized.
If the items that you receive from us are not what you ordered or are damaged, we shall not have any liability to you the customer unless you notify us of the problem by email within 24 hours of receipt of the items in question.
On confirmation of the delivery date from us, if you don’t receive the items you ordered from us within this time frame (usually 10 working days) from placing the order, we shall have no liability to you unless you notify us by email or telephone of the problem. This must happen within 3 working days from the date of expected receipt of delivery as confirmed by us. If you notify us of the issue under this condition, we will be obliged to either:
· make good any shortage or non-delivery
· replace any damaged or defective items
· refund to you the amount paid by you for the items in question. This excludes the delivery charge.
We will not be liable to you for any indirect or consequential loss or damage of items purchased from us once the tags have been removed and the items have been worn.
We cannot be held responsible for any delays in delivery once the items have left us and are in possession of the courier or Speed Services
Payment and security
Making a purchase
We must receive payment in its entirety for the full price quoted on the items at checkout before an order can be accepted. Once we have been notified of receipt of payment, we will email the customer with confirmation of order on the email address provided to us. Once we’ve confirmed and accepted your order, a legally binding contract is entered into between us and the customer. We accept Visa, MasterCard and American Express. All credit card purchases must be directed to the cardholders address.
Pricing and Promotional codes
All of our prices are given in South African Rands, you will be billed in your preferred currency. Fluctuations in currency and credit card charges may affect the final amount charged to your credit card. It might not be possible to deliver to some locations, please see our delivery charges set out on our website.
We may occasionally offer promotional discount codes which that may apply to any or specific items or delivery methods on our website. These codes can only be used on full-priced items and cannot be used in conjunction with any other offer or discount.
Cancellation by Us
We reserve the right to cancel a transaction between ourselves and the customer for the following reasons:
· one or more of the items the customer ordered was listed with an incorrect price due to a typing error
· if we do cancel an order, the customer will be notified by email or telephone, and the customer’s credit card will be re-credited as soon as possible. We will not be obliged to offer any additional compensation for disappointment suffered.
Security, your details and how we use them
With each order we receive, we use fraud checking systems as well as authentication processes before we fulfil it.
When you enter your personal information onto our website and send it to us, the secure server encrypts it all. Encryption turns the information you enter into complex code, which is then securely transmitted to our bank. For security your card information is not subsequently stored on any Aria’s Jewellery Palace Collection systems.
We take all reasonable measures to keep your personal information, order and payment details secure. However, we cannot be held liable if an event beyond our control results in loss to you.
Thank you for visiting www.ariasjewellerypalace.co.za (our “Site”). We appreciate the opportunity to interact with you on the Internet and are committed to protecting and safeguarding your privacy. The purpose of this Privacy Statement is to inform you about the types of information we might collect about you when you visit our Site, how we may use that information and whether we disclose that information to anyone.
Any information we collect on our Site generally falls into the Personally Identifiable Information category.
This refers to information that lets us know specifically who you are. In general, you can visit our Site without telling us who you are or revealing any Personally Identifiable Information. When you place an order for products or services, we collect Personally Identifiable Information (such as name, contact and billing information, credit card, and other transaction information).
We use this information to deliver your order, process payment, and to communicate with you about the status of your order. Credit card information submitted with your order is used only for payment processing and is not retained on our Site.
You may request your purchase be shipped by a delivery company, in which case certain information will be shared with the respective carrier for delivery purposes.
Except as disclosed in this Privacy Statement, we do not sell, trade, rent, or otherwise retransmit any Personally Identifiable Information we collect online unless we have your permission. Any Personally Identifiable Information you provide to us will be used for your purchases and retained in hard copy form of the original invoice as well as within our database system, which generates our invoices. From time to time, we may be required to provide Personally Identifiable Information in response to court order, subpoena, or government investigation. We also reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful. We may release Personally Identifiable Information when we believe that such release is reasonably necessary to enforce or apply our Limited Warranty or to protect the rights, property, and safety of others and ourselves.
Links to third-party Web sites may be provided solely for your information and convenience, or to provide additional information for various other goods and services. If you use these links, you will leave our Site. This Privacy Statement does not cover the information practices of those Web sites linked to our Site, nor do we control their content or privacy policies. We suggest that you carefully review the privacy policies of each site you visit.
Any updates or changes to the terms of this Privacy Statement will be posted here on our Site and the date of the newest version posted below. Please check back frequently, especially before you submit any Personally Identifiable Information at our Site, to see if this Privacy Statement has changed. By using our Site, you acknowledge acceptance of this Privacy Statement in effect at the time of use.
We reserve the right to alter our terms and conditions on occasion. Following these changes, the customers continued use of the website acts as their acceptance of these changes. It falls under the customers’ responsibility to check on any changes to our terms and conditions.